Susmita Biswas
Susmita Biswas
Patient-Safety Application
Patient-Safety Application
Patient-Safety Application
Client
Client
Client
Philips
Philips
Philips
Year
Year
Year
2021-2023
2021-2023
2021-2023
Role
Role
Role
UX Designer 1
UX Designer 1
UX Designer 1
WHAT I WAS TRUSTED WITH
WHAT I WAS TRUSTED WITH
WHAT I WAS TRUSTED WITH
Consultation with clients.
Leading forward the product with fresh, creative, and usable features.
Develop and implement a user experience strategy that aligns with business goals.
Created a clear and consistent style guide for all design materials by strictly following the branding guidelines.
Implementing the design process using a combined agile approach.
Providing users with a smooth experience.
Creating the UX, Visual Design, micro-interactions and animations for the application.
Design Documentation.
Consultation with clients.
Leading forward the product with fresh, creative, and usable features.
Develop and implement a user experience strategy that aligns with business goals.
Created a clear and consistent style guide for all design materials by strictly following the branding guidelines.
Implementing the design process using a combined agile approach.
Providing users with a smooth experience.
Creating the UX, Visual Design, micro-interactions and animations for the application.
Design Documentation.
ABOUT THE PROJECT
ABOUT THE PROJECT
ABOUT THE PROJECT
A Patient Information Center (PIC) from Philips would be expected to provide comprehensive monitoring and data management solutions. These systems often allow healthcare providers to collect, analyse, and visualise a wealth of patient data in real-time, supporting clinical decisions and overall patient care. They can integrate data from multiple devices and systems, providing a consolidated view of each patient’s status.
Centralised Patient Data: The PIC provides a unified view of each patient’s data from multiple devices and sources. This includes vital signs, waveforms, and clinical measurements. It helps in quick and effective decision-making, reducing the time clinicians spend on gathering and interpreting data.
Real-time Monitoring: The PIC allows real-time patient monitoring, which is crucial in critical care scenarios. Clinicians can monitor a patient’s heart rate, blood pressure, oxygen saturation, and other vital signs continuously and react quickly to any changes.
Data Analysis and Visualisation: Advanced analytical tools provide insights from the collected data. These can include trends over time, alarms, and other significant events, helping clinicians detect patterns and make informed treatment decisions.
Integration with HospitalInformation Systems: The PIC can integrate with other hospital systems such as electronic medical records (EMR), laboratory information systems (LIS), and radiology information systems (RIS). This provides a more holistic view of the patient’s health status.
Alarm Management: The PIC includes sophisticated alarm management features that can help reduce alarm fatigue among clinicians. It allows customisation of alarm limits and parameters to better suit individual patient needs and conditions.
Support for Clinical Protocols: The PIC can assist with adherence to clinical protocols, providing reminders and alerts for key actions and procedures.
A Patient Information Center (PIC) from Philips would be expected to provide comprehensive monitoring and data management solutions. These systems often allow healthcare providers to collect, analyse, and visualise a wealth of patient data in real-time, supporting clinical decisions and overall patient care. They can integrate data from multiple devices and systems, providing a consolidated view of each patient’s status.
Centralised Patient Data: The PIC provides a unified view of each patient’s data from multiple devices and sources. This includes vital signs, waveforms, and clinical measurements. It helps in quick and effective decision-making, reducing the time clinicians spend on gathering and interpreting data.
Real-time Monitoring: The PIC allows real-time patient monitoring, which is crucial in critical care scenarios. Clinicians can monitor a patient’s heart rate, blood pressure, oxygen saturation, and other vital signs continuously and react quickly to any changes.
Data Analysis and Visualisation: Advanced analytical tools provide insights from the collected data. These can include trends over time, alarms, and other significant events, helping clinicians detect patterns and make informed treatment decisions.
Integration with HospitalInformation Systems: The PIC can integrate with other hospital systems such as electronic medical records (EMR), laboratory information systems (LIS), and radiology information systems (RIS). This provides a more holistic view of the patient’s health status.
Alarm Management: The PIC includes sophisticated alarm management features that can help reduce alarm fatigue among clinicians. It allows customisation of alarm limits and parameters to better suit individual patient needs and conditions.
Support for Clinical Protocols: The PIC can assist with adherence to clinical protocols, providing reminders and alerts for key actions and procedures.
GOAL
GOAL
GOAL
The goal is to enhance the efficacy and user-friendliness of a two-decade-old patient-safety application. This is to be achieved through a comprehensive redesign process that includes rigorous research, meticulous task distribution, and development of intricate designs adaptable to multiple devices. The aim is to improve accessibility and convenience, ultimately enabling faster, more informed decision-making to better patient safety outcomes. The redesign must align with UX/UI principles and meet data security standards and healthcare regulations. The overarching objective is to use modern design techniques and technology to improve healthcare delivery and patient safety.
The goal is to enhance the efficacy and user-friendliness of a two-decade-old patient-safety application. This is to be achieved through a comprehensive redesign process that includes rigorous research, meticulous task distribution, and development of intricate designs adaptable to multiple devices. The aim is to improve accessibility and convenience, ultimately enabling faster, more informed decision-making to better patient safety outcomes. The redesign must align with UX/UI principles and meet data security standards and healthcare regulations. The overarching objective is to use modern design techniques and technology to improve healthcare delivery and patient safety.
PROBLEM STATEMENT
PROBLEM STATEMENT
PROBLEM STATEMENT
Outdated Design: The application was two-decades-old. Given the rapid advancements in technology, it likely had an outdated interface and potentially used outdated technology, making it less efficient and harder to use than newer applications.
Limited Device Compatibility: The passage mentions a redesign to adapt the application for multiple devices such as tablets, smartphones, and desktop computers. This implies that the old application may not have been fully compatible with these devices, limiting its accessibility for users.
User Experience: The focus on using UX and UI principles in the redesign process suggests that the original application might have been lacking in these areas. It may not have been as user-friendly or intuitive as needed, leading to a less optimal user experience.
Accessibility and Convenience: The redesign enhanced the application’s accessibility and convenience, implying that these may have been issues in the original application. Users might have found it inconvenient or difficult to interact with the application, limiting its usefulness.
Speed and Efficiency: The mention of faster and more informed decision-making after the redesign implies that the original application may not have been as quick or efficient in delivering necessary patient data.
Compliance and Security: The redesign also took into account healthcare regulations and data security, suggesting that these may have been areas of concern in the original application. It could mean that the application needed updates to meet current regulatory standards or to improve data security features.
Outdated Design: The application was two-decades-old. Given the rapid advancements in technology, it likely had an outdated interface and potentially used outdated technology, making it less efficient and harder to use than newer applications.
Limited Device Compatibility: The passage mentions a redesign to adapt the application for multiple devices such as tablets, smartphones, and desktop computers. This implies that the old application may not have been fully compatible with these devices, limiting its accessibility for users.
User Experience: The focus on using UX and UI principles in the redesign process suggests that the original application might have been lacking in these areas. It may not have been as user-friendly or intuitive as needed, leading to a less optimal user experience.
Accessibility and Convenience: The redesign enhanced the application’s accessibility and convenience, implying that these may have been issues in the original application. Users might have found it inconvenient or difficult to interact with the application, limiting its usefulness.
Speed and Efficiency: The mention of faster and more informed decision-making after the redesign implies that the original application may not have been as quick or efficient in delivering necessary patient data.
Compliance and Security: The redesign also took into account healthcare regulations and data security, suggesting that these may have been areas of concern in the original application. It could mean that the application needed updates to meet current regulatory standards or to improve data security features.
RESEARCH
RESEARCH
RESEARCH
Before starting the project, we did a thorough research on clients wants, goal , understanding of user categories and others. We used various research strategy to collect the data needed for the design.
Before starting the project, we did a thorough research on clients wants, goal , understanding of user categories and others. We used various research strategy to collect the data needed for the design.
Time Line
Time Line
We've scheduled the project's timeline carefully, aiming to deliver within 52 weeks, and we appreciate our client's understanding and cooperation throughout this journey.
We've scheduled the project's timeline carefully, aiming to deliver within 52 weeks, and we appreciate our client's understanding and cooperation throughout this journey.
USER PERSONA
USER PERSONA
USER PERSONA
Lindsey Donin
Lindsey Donin
Pediatrician
Medville Children’s Hospital
Pediatrician
Medville Children’s Hospital
Background
Background
Over 15 years of experience in pediatric medicine.
Often collaborates with a team of medical professionals, including nurses, lab technicians, and administrative staff.
Relies on medical applications for patient information, monitoring, diagnostics, and communication.
Over 15 years of experience in pediatric medicine.
Often collaborates with a team of medical professionals, including nurses, lab technicians, and administrative staff.
Relies on medical applications for patient information, monitoring, diagnostics, and communication.
Primary Goals
Primary Goals
Efficiently retrieve patient data for accurate diagnosis and treatment planning.
Seamlessly communicate with other healthcare professionals.
Ensure all patient data and interactions adhere to the highest standards of privacy and compliance.
Efficiently retrieve patient data for accurate diagnosis and treatment planning.
Seamlessly communicate with other healthcare professionals.
Ensure all patient data and interactions adhere to the highest standards of privacy and compliance.
Challenges With The Previous System
Challenges With The Previous System
Outdated Interface: Often felt frustrated navigating the dated layout, which wasn’t intuitive, leading to wasted time during consultations.
Device Compatibility: Found it restrictive to only access the application on the hospital’s desktop computers. Wanted the flexibility to check updates from her tablet or smartphone, especially during rounds.
Subpar User Experience: Encountered confusing pathways within the application, leading to more time spent searching for essential data than on patient care.
Limited Accessibility: Had difficulty accessing the application outside the hospital network, making it challenging to provide timely responses to emergencies or consultations from home.
Speed Concerns: Experienced lags when retrieving data or updating patient records, leading to minor delays in patient care.
Security and Compliance Worries: Was unsure if the application met the latest healthcare data standards, making her concerned about the potential risk of data breaches or non-compliance penalties.
Outdated Interface: Often felt frustrated navigating the dated layout, which wasn’t intuitive, leading to wasted time during consultations.
Device Compatibility: Found it restrictive to only access the application on the hospital’s desktop computers. Wanted the flexibility to check updates from her tablet or smartphone, especially during rounds.
Subpar User Experience: Encountered confusing pathways within the application, leading to more time spent searching for essential data than on patient care.
Limited Accessibility: Had difficulty accessing the application outside the hospital network, making it challenging to provide timely responses to emergencies or consultations from home.
Speed Concerns: Experienced lags when retrieving data or updating patient records, leading to minor delays in patient care.
Security and Compliance Worries: Was unsure if the application met the latest healthcare data standards, making her concerned about the potential risk of data breaches or non-compliance penalties.
Needs & Preferences
Needs & Preferences
A sleek, modern, and intuitive application interface that reduces navigation time.
Multi-device compatibility to enhance accessibility, especially during rounds and off-site.
Clear, intuitive user pathways within the application to swiftly access essential information.
Rapid data retrieval to ensure timely decision-making for patient care.
Strong security features that guarantee patient data protection, and an assurance of meeting the latest healthcare regulations.
A sleek, modern, and intuitive application interface that reduces navigation time.
Multi-device compatibility to enhance accessibility, especially during rounds and off-site.
Clear, intuitive user pathways within the application to swiftly access essential information.
Rapid data retrieval to ensure timely decision-making for patient care.
Strong security features that guarantee patient data protection, and an assurance of meeting the latest healthcare regulations.
HIGH LEVEL USER JOURNEY STORY
HIGH LEVEL USER JOURNEY STORY
HIGH LEVEL USER JOURNEY STORY
User journeys help understand the steps users take to complete tasks. We used interviews, secondary research, and experience to create the initial user journey.
User journeys help understand the steps users take to complete tasks. We used interviews, secondary research, and experience to create the initial user journey.
User Flow
User Flow
Information Architecture
Information Architecture
Task Flow
Task Flow
QUESTIONING THE UNKNOWN
QUESTIONING THE UNKNOWN
QUESTIONING THE UNKNOWN
A series of questions were constructed with the customer journey in mind in order to get ready for the primary research exercise.
A series of questions were constructed with the customer journey in mind in order to get ready for the primary research exercise.
Question Brainstorm
Question Brainstorm
Multiple rounds of brainstorming to come up with a set of open-ended questions to get assumptions answered.
Multiple rounds of brainstorming to come up with a set of open-ended questions to get assumptions answered.
+200 Questions
+200 Questions
Question Brainstorm
Question Brainstorm
Combined, removed, and rephrased the questions from the various sessions into a final list of 50 questions.
Combined, removed, and rephrased the questions from the various sessions into a final list of 50 questions.
~50 Questions
~50 Questions
GATHERING DATA
GATHERING DATA
GATHERING DATA
In order to get more details from users regarding their day of travel, a discussion was structured using the final list of questions categorised according to the customer journey. F2F user interviews were also conducted.
In order to get more details from users regarding their day of travel, a discussion was structured using the final list of questions categorised according to the customer journey. F2F user interviews were also conducted.
10+ Users
10+ Users
A list of potential consumers (known to be frequent flyers) was drafted. The people who could be interviewed were called, and a time was set aside for them.
A list of potential consumers (known to be frequent flyers) was drafted. The people who could be interviewed were called, and a time was set aside for them.
~1 hour per user
~1 hour per user
Along with user’s consent, the interview sessions were conducted and recorded. Each session lasted between 30 minutes to 1 and a ½ hour.
Along with user’s consent, the interview sessions were conducted and recorded. Each session lasted between 30 minutes to 1 and a ½ hour.
FINAL OUTCOME : HIGHLIGHTS
FINAL OUTCOME : HIGHLIGHTS
FINAL OUTCOME : HIGHLIGHTS
This design Process is a collection of reusable components, guidelines, and principles that streamline and standardize design processes for consistent user experiences across products.
This design Process is a collection of reusable components, guidelines, and principles that streamline and standardize design processes for consistent user experiences across products.
Design System
Design System
Although Philips has an established official design system, I crafted this specific design system to align closely with our unique design requirements, ensuring it adheres to Philips' guidelines and enhances our project's goals.
Although Philips has an established official design system, I crafted this specific design system to align closely with our unique design requirements, ensuring it adheres to Philips' guidelines and enhances our project's goals.
What We Built
What We Built
We've thoughtfully redesigned this interface, which updates a 20-year-old design to enhance user-friendliness and ease of access, ensuring a smoother and more intuitive experience for everyone.
We've thoughtfully redesigned this interface, which updates a 20-year-old design to enhance user-friendliness and ease of access, ensuring a smoother and more intuitive experience for everyone.
IMPACT
IMPACT
IMPACT
The Philips Patient Information Center (PIC) has revolutionized the Medical community’s approach to patient care. Its ability to provide a comprehensive, unified view of patient data in real-time has significantly improved their efficiency and accuracy in clinical decision-making. The seamless integration with existing hospital information systems ensures they have a holistic understanding of each patient’s health status, enhancing the precision of their diagnoses and treatments. Real-time monitoring capabilities allow them to respond instantaneously to critical care needs, dramatically improving patient outcomes. Additionally, the advanced data analysis and visualization tools have been invaluable, helping them identify trends and anomalies that would have previously gone unnoticed. The system’s support for clinical protocols and intelligent alarm management not only optimizes their workflow but also substantially reduces instances of alarm fatigue, ensuring we remain focused on delivering high-quality care. The PIC is an indispensable asset in our daily operations, directly contributing to improved patient safety, satisfaction, and overall healthcare quality.
The Philips Patient Information Center (PIC) has revolutionized the Medical community’s approach to patient care. Its ability to provide a comprehensive, unified view of patient data in real-time has significantly improved their efficiency and accuracy in clinical decision-making. The seamless integration with existing hospital information systems ensures they have a holistic understanding of each patient’s health status, enhancing the precision of their diagnoses and treatments. Real-time monitoring capabilities allow them to respond instantaneously to critical care needs, dramatically improving patient outcomes. Additionally, the advanced data analysis and visualization tools have been invaluable, helping them identify trends and anomalies that would have previously gone unnoticed. The system’s support for clinical protocols and intelligent alarm management not only optimizes their workflow but also substantially reduces instances of alarm fatigue, ensuring we remain focused on delivering high-quality care. The PIC is an indispensable asset in our daily operations, directly contributing to improved patient safety, satisfaction, and overall healthcare quality.
Have a Thought In Mind?
Have a Thought In Mind?
Have a Thought In Mind?
Let's Create Together!
Let's Create Together!
Let's Create Together!
Contact
Contact
Contact
Dial my digits or zap me an email—let’s make magic happen! 📞 ✉️ ✨
Dial my digits or zap me an email—let’s make magic happen! 📞 ✉️ ✨
arty.sush@gmail.com
arty.sush@gmail.com
+44 7717311303
+44 7717311303