Susmita Biswas
Susmita Biswas
ClearSky
ClearSky
ClearSky
Client
Client
Client
VMware
VMware
VMware
Year
Year
Year
Nov’19-Feb’20
Nov’19-Feb’20
Nov’19-Feb’20
Role
Role
Role
Senior UI/UX/IXD
Senior UI/UX/IXD
Senior UI/UX/IXD
WHAT I WAS TRUSTED WITH
WHAT I WAS TRUSTED WITH
WHAT I WAS TRUSTED WITH
Crafting innovative and user-friendly features that propel the product forward with a fresh perspective.
Shaping and executing a user experience strategy that resonates with business objectives.
Utilising a blended agile approach to seamlessly implement the design process.
Ensuring a smooth and delightful experience for users.
Designing the UX, visual elements, micro-interactions, and animations for a captivating application.
Creating comprehensive design documentation to guide and inspire.
Crafting innovative and user-friendly features that propel the product forward with a fresh perspective.
Shaping and executing a user experience strategy that resonates with business objectives.
Utilising a blended agile approach to seamlessly implement the design process.
Ensuring a smooth and delightful experience for users.
Designing the UX, visual elements, micro-interactions, and animations for a captivating application.
Creating comprehensive design documentation to guide and inspire.
ABOUT THE PROJECT
ABOUT THE PROJECT
ABOUT THE PROJECT
VMware ClearSky is an innovative, proactive support technology that helps anticipate and address potential problems within a VMware environment before they impact operations. This automated, cloud-based service integrates with VMware’s support systems, collecting usage data and configuration details for analysis against a growing knowledge base of known issues, vulnerabilities, and fixes. By identifying discrepancies, Skyline facilitates improved system reliability and security through precise, proactive recommendations, enhancing overall performance and stability. It also streamlines the support experience by providing detailed information to VMware’s support staff, enabling faster, more efficient issue resolution. Skyline thus represents VMware’s commitment to evolving beyond reactive support, offering clients enhanced operational efficiency and peace of mind.
VMware ClearSky is an innovative, proactive support technology that helps anticipate and address potential problems within a VMware environment before they impact operations. This automated, cloud-based service integrates with VMware’s support systems, collecting usage data and configuration details for analysis against a growing knowledge base of known issues, vulnerabilities, and fixes. By identifying discrepancies, Skyline facilitates improved system reliability and security through precise, proactive recommendations, enhancing overall performance and stability. It also streamlines the support experience by providing detailed information to VMware’s support staff, enabling faster, more efficient issue resolution. Skyline thus represents VMware’s commitment to evolving beyond reactive support, offering clients enhanced operational efficiency and peace of mind.
GOAL
GOAL
GOAL
The primary goal of VMware ClearSky should be to ensure maximum uptime, optimal performance, and security for clients’ VMware environments through predictive analytics and proactive support. This involves:
Early Identification: Detect issues and vulnerabilities before they disrupt business operations.
Preventative Action: Provide actionable recommendations to mitigate risks and optimize system configuration.
Enhanced Collaboration: Streamline the communication process between clients and support by automatically providing detailed, relevant system information.
Continuous Improvement: Constantly expand the knowledge base through machine learning and user feedback to anticipate a wider range of issues.
Client Empowerment: Enable clients to be more self-reliant with insights and resources that help them understand and manage their systems more effectively.
The primary goal of VMware ClearSky should be to ensure maximum uptime, optimal performance, and security for clients’ VMware environments through predictive analytics and proactive support. This involves:
Early Identification: Detect issues and vulnerabilities before they disrupt business operations.
Preventative Action: Provide actionable recommendations to mitigate risks and optimize system configuration.
Enhanced Collaboration: Streamline the communication process between clients and support by automatically providing detailed, relevant system information.
Continuous Improvement: Constantly expand the knowledge base through machine learning and user feedback to anticipate a wider range of issues.
Client Empowerment: Enable clients to be more self-reliant with insights and resources that help them understand and manage their systems more effectively.
PROBLEM STATEMENT
PROBLEM STATEMENT
PROBLEM STATEMENT
Despite the advancements in virtual infrastructure management, IT administrators still face challenges in maintaining system performance, security, and reliability due to the reactive nature of traditional support models.
Key Points:
Reactive Support Challenges: Traditional support models are reactive, addressing issues after they’ve disrupted operations, leading to potential downtime and inefficiencies.
Complexity and Volume of Data: The increasing complexity and volume of data in virtualised environments make it difficult to manually identify potential issues or optimisations, leading to overlooked vulnerabilities or performance bottlenecks.
Security Vulnerabilities: Fast-evolving security threats require continuous monitoring and proactive measures, which are not adequately addressed by standard support measures, risking data breaches or compliance violations.
Operational Efficiency: Inefficiencies in problem resolution due to a lack of detailed, readily-available system information prolong issue resolution times, impacting operational continuity and business functions.
Resource Strain: IT teams often experience resource strain, needing to balance system maintenance with innovation, a challenge exacerbated by the time consumed in troubleshooting issues rather than focusing on strategic initiatives.
The introduction of VMware Skyline aims to address these pain points by providing proactive, predictive support that enhances system reliability, security, and performance, thus allowing IT teams to focus more on strategic, value-added activities.
Despite the advancements in virtual infrastructure management, IT administrators still face challenges in maintaining system performance, security, and reliability due to the reactive nature of traditional support models.
Key Points:
Reactive Support Challenges: Traditional support models are reactive, addressing issues after they’ve disrupted operations, leading to potential downtime and inefficiencies.
Complexity and Volume of Data: The increasing complexity and volume of data in virtualised environments make it difficult to manually identify potential issues or optimisations, leading to overlooked vulnerabilities or performance bottlenecks.
Security Vulnerabilities: Fast-evolving security threats require continuous monitoring and proactive measures, which are not adequately addressed by standard support measures, risking data breaches or compliance violations.
Operational Efficiency: Inefficiencies in problem resolution due to a lack of detailed, readily-available system information prolong issue resolution times, impacting operational continuity and business functions.
Resource Strain: IT teams often experience resource strain, needing to balance system maintenance with innovation, a challenge exacerbated by the time consumed in troubleshooting issues rather than focusing on strategic initiatives.
The introduction of VMware Skyline aims to address these pain points by providing proactive, predictive support that enhances system reliability, security, and performance, thus allowing IT teams to focus more on strategic, value-added activities.
RESEARCH
RESEARCH
RESEARCH
Before initiating the project, we conducted comprehensive research to fully understand our clients' needs, objectives, and the different user categories involved. We employed a variety of research strategies to gather the essential data that would inform our design process, ensuring we could create solutions that truly resonate with the users' needs.
Before initiating the project, we conducted comprehensive research to fully understand our clients' needs, objectives, and the different user categories involved. We employed a variety of research strategies to gather the essential data that would inform our design process, ensuring we could create solutions that truly resonate with the users' needs.
Time Line
Time Line
We have meticulously planned the project timeline to ensure delivery within 34 weeks, and we are grateful for our client's patience and collaboration as we move forward together.
We have meticulously planned the project timeline to ensure delivery within 34 weeks, and we are grateful for our client's patience and collaboration as we move forward together.
USER PERSONA
USER PERSONA
USER PERSONA
Martini Flores
Martini Flores
Systems Administrator
Technology Fluency: Advanced
Systems Administrator
Technology Fluency: Advanced
Background
Background
Holds a Bachelor’s Degree in Computer Science.
Has been a Systems Administrator for 8 years.
Works for a medium-sized tech company with a diverse IT infrastructure.
Holds a Bachelor’s Degree in Computer Science.
Has been a Systems Administrator for 8 years.
Works for a medium-sized tech company with a diverse IT infrastructure.
Primary Goals
Primary Goals
Ensure seamless operation and minimal downtime in the virtual environment.
Regularly update and improve the company’s IT infrastructure.
Reduce the time and resources spent on troubleshooting.
Ensure seamless operation and minimal downtime in the virtual environment.
Regularly update and improve the company’s IT infrastructure.
Reduce the time and resources spent on troubleshooting.
Challenges With The Previous System
Challenges With The Previous System
Frustrated by unexpected system glitches which impact productivity.
Feels overwhelmed by manual monitoring of the vast virtual environment.
Desires a tool that’s efficient and not just another item on his to-do list.
Frustrated by unexpected system glitches which impact productivity.
Feels overwhelmed by manual monitoring of the vast virtual environment.
Desires a tool that’s efficient and not just another item on his to-do list.
Quote
Quote
“Sirius doesn’t just speed up our research; it illuminates paths we didn’t even know were there.”
“Sirius doesn’t just speed up our research; it illuminates paths we didn’t even know were there.”
HIGH LEVEL USER JOURNEY STORY
HIGH LEVEL USER JOURNEY STORY
HIGH LEVEL USER JOURNEY STORY
User journeys provide valuable insights into the paths users follow to accomplish their tasks. By conducting interviews, engaging in thorough secondary research, and leveraging our experience, we crafted an initial user journey that truly resonates with and supports the user’s needs.
User journeys provide valuable insights into the paths users follow to accomplish their tasks. By conducting interviews, engaging in thorough secondary research, and leveraging our experience, we crafted an initial user journey that truly resonates with and supports the user’s needs.
User Flow
Scene 1
Scene 1
Tracking infrastructure dependencies of applications are getting extremely difficult in a growing dynamic IT environment
Tracking infrastructure dependencies of applications are getting extremely difficult in a growing dynamic IT environment
Scene 2
Scene 2
Setup Data Collection
Setup Data Collection
Scene 3
Scene 3
Group data and resources for better management.
Group data and resources for better management.
Scene 4
Scene 4
Override inferred connections with manual rules.
Override inferred connections with manual rules.
Scene 5
Scene 5
Generating custom reports to show periodic updates on infrastructure, track most loaded or unused infrastructure.
Generating custom reports to show periodic updates on infrastructure, track most loaded or unused infrastructure.
Scene 6
Scene 6
Application Owner wants to know application details.
Application Owner wants to know application details.
GATHERING DATA
GATHERING DATA
GATHERING DATA
In order to get more details from users regarding their day of travel, a discussion was structured using the final list of questions categorised according to the customer journey. F2F user interviews were also conducted.
In order to get more details from users regarding their day of travel, a discussion was structured using the final list of questions categorised according to the customer journey. F2F user interviews were also conducted.
10+ Users
10+ Users
A list of potential consumers (known to be frequent flyers) was drafted. The people who could be interviewed were called, and a time was set aside for them.
A list of potential consumers (known to be frequent flyers) was drafted. The people who could be interviewed were called, and a time was set aside for them.
~1 hour per user
~1 hour per user
Along with user’s consent, the interview sessions were conducted and recorded. Each session lasted between 30 minutes to 1 and a ½ hour.
Along with user’s consent, the interview sessions were conducted and recorded. Each session lasted between 30 minutes to 1 and a ½ hour.
FINAL OUTCOME : HIGHLIGHTS
FINAL OUTCOME : HIGHLIGHTS
FINAL OUTCOME : HIGHLIGHTS
This design process features a thoughtful assembly of reusable components, guidelines, and principles, all aimed at simplifying and unifying design efforts to ensure consistent and enjoyable user experiences across various products.
This design process features a thoughtful assembly of reusable components, guidelines, and principles, all aimed at simplifying and unifying design efforts to ensure consistent and enjoyable user experiences across various products.
Iteration
Iteration
Subsequently, team established the visual direction. Various aesthetic approaches were investigated to guarantee that Digital Hub would embody the company’s desired modern, brand-aligned appearance and ambiance.
Subsequently, team established the visual direction. Various aesthetic approaches were investigated to guarantee that Digital Hub would embody the company’s desired modern, brand-aligned appearance and ambiance.
What We Built
What We Built
We've designed a dashboard that not only allows users to seamlessly track all activities but also prioritizes a clean and user-friendly interface to enhance your daily interactions and efficiency.
We've designed a dashboard that not only allows users to seamlessly track all activities but also prioritizes a clean and user-friendly interface to enhance your daily interactions and efficiency.
IMPACT
IMPACT
IMPACT
The implementation of VMware ClearSky has garnered positive feedback due to its proactive nature, significantly reducing system downtime by foreseeing issues before they disrupt operations. Clients report enhanced system performance and security, crediting ClearSky’s predictive recommendations and automated data analysis. Furthermore, users appreciate the streamlined support process, noting quicker, more targeted responses from VMware’s support team due to the detailed information Skyline provides. This efficiency not only bolsters operational productivity but also fortifies client trust in VMware’s commitment to continuous, forward-thinking improvements, fostering a more resilient IT infrastructure and affirming customer loyalty.
The implementation of VMware ClearSky has garnered positive feedback due to its proactive nature, significantly reducing system downtime by foreseeing issues before they disrupt operations. Clients report enhanced system performance and security, crediting ClearSky’s predictive recommendations and automated data analysis. Furthermore, users appreciate the streamlined support process, noting quicker, more targeted responses from VMware’s support team due to the detailed information Skyline provides. This efficiency not only bolsters operational productivity but also fortifies client trust in VMware’s commitment to continuous, forward-thinking improvements, fostering a more resilient IT infrastructure and affirming customer loyalty.
Have a Thought In Mind?
Have a Thought In Mind?
Have a Thought In Mind?
Let's Create Together!
Let's Create Together!
Let's Create Together!
Contact
Contact
Contact
Dial my digits or zap me an email—let’s make magic happen! 📞 ✉️ ✨
Dial my digits or zap me an email—let’s make magic happen! 📞 ✉️ ✨
arty.sush@gmail.com
arty.sush@gmail.com
+44 7717311303
+44 7717311303