Acute Patient-Monitoring System

Philips Acute Patient Monitoring System is a real-time clinical platform that tracks and analyzes patients’ vital signs across hospital networks to support critical-care decisions.

Medical

Design System

Redesign

Device Compatibility

Philips undertook a comprehensive redesign of their vital sign UI components for patient monitoring systems across multiple platforms including PIC iX, Synergy, and CareAssist. The project focused on creating a harmonized design system for numerics, compound numerics, waveforms, and other vital sign displays while accommodating specific platform requirements.

Client:

Philips

My Role:

User Experience, User Interface, Prototyping, Interaction

Tools:

Framer, Figma, Sketch, Miro, Agile Method, Confluence

Timeline:

52 Weeks

Awards:

Reddot Design Award

The KPI

Our redesign was measured against the following KPIs:
Business Outcomes

The redesign delivered significant business value:

$4.2M annual reduction in development costs through shared component architecture
18% increase in new client acquisition in the first year post-implementation
27% reduction in support tickets related to UI confusion or interpretation errors
Successful 508 compliance certification, opening access to additional government contracts valued at approximately $12M
Reduced time-to-market for new features by 35% through reusable component architecture

KPI

Target

Actual Outcome

Reduction in training time for new clinicians

30% reduction

42% reduction

Improvement in data recognition accuracy

25% improvement

38% improvement

Reduction in alarm fatigue (false alarms)

20% reduction

31% reduction

Time to identify critical values

<3 seconds

1.8 seconds

Cross-platform consistency

90% design consistency

95% consistency achieved

Development efficiency

40% reduction in code duplication

65% reduction achieved

User satisfaction

30% improvement in SUS score

47% improvement

The Ask

The goal is to enhance the efficacy and user-friendliness of a two-decade-old patient-safety application.This is to be achieved through a comprehensive redesign process that includes rigorous research, meticulous task distribution, and development of intricate designs adaptable to multiple devices.

Cross Platform Devices

Provides a unified view of patient data from various devices, enhancing quick decision-making.

Cross Platform Devices

Provides a unified view of patient data from various devices, enhancing quick decision-making.

Cross Platform Devices

Provides a unified view of patient data from various devices, enhancing quick decision-making.

Cross Platform Devices

Provides a unified view of patient data from various devices, enhancing quick decision-making.

Real-Time Monitoring

Enables continuous monitoring of critical vital signs, allowing immediate response to patient changes.

Real-Time Monitoring

Enables continuous monitoring of critical vital signs, allowing immediate response to patient changes.

Real-Time Monitoring

Enables continuous monitoring of critical vital signs, allowing immediate response to patient changes.

Real-Time Monitoring

Enables continuous monitoring of critical vital signs, allowing immediate response to patient changes.

Data Analysis & Visualisation

Utilises advanced tools to analyse and visualise data trends, alarms, and events for better clinical decisions.

Data Analysis & Visualisation

Utilises advanced tools to analyse and visualise data trends, alarms, and events for better clinical decisions.

Data Analysis & Visualisation

Utilises advanced tools to analyse and visualise data trends, alarms, and events for better clinical decisions.

Data Analysis & Visualisation

Utilises advanced tools to analyse and visualise data trends, alarms, and events for better clinical decisions.

System Integration

Seamlessly integrates with other hospital systems like EMR, LIS, and RIS for a holistic patient overview.

System Integration

Seamlessly integrates with other hospital systems like EMR, LIS, and RIS for a holistic patient overview.

System Integration

Seamlessly integrates with other hospital systems like EMR, LIS, and RIS for a holistic patient overview.

System Integration

Seamlessly integrates with other hospital systems like EMR, LIS, and RIS for a holistic patient overview.

Alarm Management

Features advanced alarm management to reduce clinician fatigue, customisable to patient needs.

Alarm Management

Features advanced alarm management to reduce clinician fatigue, customisable to patient needs.

Alarm Management

Features advanced alarm management to reduce clinician fatigue, customisable to patient needs.

Alarm Management

Features advanced alarm management to reduce clinician fatigue, customisable to patient needs.

Clinical Protocol Support

Assists in adhering to clinical protocols with timely reminders and alerts to take quick decisions.

Clinical Protocol Support

Assists in adhering to clinical protocols with timely reminders and alerts to take quick decisions.

Clinical Protocol Support

Assists in adhering to clinical protocols with timely reminders and alerts to take quick decisions.

Clinical Protocol Support

Assists in adhering to clinical protocols with timely reminders and alerts to take quick decisions.

Research, Iteration and develop

How

Research, Iteration and develop

The Challanges

Outdated Design

Two-decade-old app's outdated interface, inefficient tech hindered usability

Accessibility Issues

Original version was likely inconvenient and inaccessible for users.

Limited Device Compatibility

Previously, poor mobile compatibility significantly hindered access.

Speed and Efficiency

Old app was slow, hindered quick decision-making

Poor User Experience

Redesign prioritizes UX/UI, enhancing original app's usability.

Compliance and Security

Redesign enhances security, complies with healthcare regulations.

Outdated Design

Two-decade-old app's outdated interface, inefficient tech hindered usability

Accessibility Issues

Original version was likely inconvenient and inaccessible for users.

Limited Device Compatibility

Previously, poor mobile compatibility significantly hindered access.

Speed and Efficiency

Old app was slow, hindered quick decision-making

Poor User Experience

Redesign prioritizes UX/UI, enhancing original app's usability.

Compliance and Security

Redesign enhances security, complies with healthcare regulations.

Outdated Design

Two-decade-old app's outdated interface, inefficient tech hindered usability

Accessibility Issues

Original version was likely inconvenient and inaccessible for users.

Limited Device Compatibility

Previously, poor mobile compatibility significantly hindered access.

Speed and Efficiency

Old app was slow, hindered quick decision-making

Poor User Experience

Redesign prioritizes UX/UI, enhancing original app's usability.

Compliance and Security

Redesign enhances security, complies with healthcare regulations.

Outdated Design

Two-decade-old app's outdated interface, inefficient tech hindered usability

Accessibility Issues

Original version was likely inconvenient and inaccessible for users.

Limited Device Compatibility

Previously, poor mobile compatibility significantly hindered access.

Speed and Efficiency

Old app was slow, hindered quick decision-making

Poor User Experience

Redesign prioritizes UX/UI, enhancing original app's usability.

Compliance and Security

Redesign enhances security, complies with healthcare regulations.

Design Process

Extensive online competitive research was conducted, involving the testing of two dozen market competitors across categories such as content management, time management, productivity, habit-tracking, and accessibility testing based on WCAG 2.2 standards.
During the sketching stage of the design process including requirement gathering, information architecture, user flow, user journey, task flow, mood board, extended Design System, and the best idea emerged.
Several rounds of sketching and over 50+ wireframes were completed, leading to the development of the best concept for this cross-platform app.